Complaint Process

Follow the steps below if you have an issue that arises. If you have an ethics complaint about a credentialed person, click here.

    1. First, make every effort to resolve any problems with a staff member if an issue has arisen.
    2. Second, if you believe the staff person you have been working with was unable to assist you to your satisfaction, ask to speak with a supervisor.
    3. Third, if a supervisor was not able to assist you to your satisfaction, you can fill out the complaint form below to escalate your issue to management.
    4. Fourth, to appeal the decision made by management, you must submit a written request for an appeal to the CCAPP Credentialing office within thirty (30) days from the decision date. Upon receipt of an appeal request, the CCAPP Credentialing Chair and the CEO shall review the decision by management.
Complaint Form
Please use the same email address as your Certemy account, if applicable.